GermanPerman Support Center

For educational questions, technical problems, payment, account login or course activation, please use the appropriate support path so your request can be reviewed more quickly.

1. Educational support and course-related questions

If your question is related to lesson content, exercises, grammar, pronunciation, educational videos or the learning process, it is better to use the forums and educational areas related to your course.

After purchasing a course, the access rights related to that level or learning package are activated in the student panel. In that area you can check the status of your courses, access rights and educational features.

Open student panel GermanPerman public forum

2. Create a ticket for technical, payment and account problems

For cases such as login problems, payment errors, courses not being activated, app problems, video display problems or any technical error, please use the GermanPerman ticket system.

  • Each request is registered with its own ticket number.
  • The support reply can be viewed through email and the user account panel.
  • You can reply in the same ticket and send a file or image.
  • The ticket status can be tracked in the user account panel.
If you are logged into your account, your name and email are automatically taken from your GermanPerman account information so the ticket can be connected to your account more accurately.
Create a new ticket View and track tickets

3. What do ticket statuses mean?

After creating a ticket, the status of your request is shown in the user account panel.

Under review Your request has been received and is in the support review queue.
Answered The support team has replied. Please check your email or user account panel.
Closed The ticket has been closed. If needed, you can reply again in the same ticket.

4. Live chat for quick and general questions

For short and general questions about courses, registration or initial guidance, you can use the website live chat. The chat icon is usually displayed at the bottom of the website pages.

For important problems such as payment, course activation or technical errors, creating a ticket is the more accurate and trackable option.

5. Prepare these items before sending a ticket

For faster review, it is better to enter the following information when sending a ticket:

  • Exact description of the problem
  • Name of the related course, package or app
  • Approximate time when the problem occurred
  • If available, error image or screenshot
  • If it is a payment problem, order number or payment information
Please do not create several separate tickets for one specific problem. It is better to send later replies in the same previous ticket so the complete problem history is preserved.