{"id":30005,"date":"2023-12-23T10:59:00","date_gmt":"2023-12-23T07:29:00","guid":{"rendered":"https:\/\/germanperman.com\/?page_id=30005"},"modified":"2026-07-14T18:43:23","modified_gmt":"2026-07-14T15:13:23","slug":"support-center","status":"publish","type":"page","link":"https:\/\/germanperman.com\/en\/support-center\/","title":{"rendered":"support-center"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"30005\" class=\"elementor elementor-30005 elementor-7717\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cbd794a e-flex e-con-boxed e-con e-parent\" data-id=\"cbd794a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8a891d elementor-widget elementor-widget-html\" data-id=\"c8a891d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"gp-support-page\" lang=\"en\" dir=\"ltr\">\r\n<style>\r\n  .gp-support-page {\r\n    font-family: 'Vazir', Tahoma, Arial, sans-serif;\r\n    background-color: #fafafa;\r\n    margin: 0;\r\n    padding: 0;\r\n    color: #222;\r\n    line-height: 1.9;\r\n  }\r\n\r\n  .gp-support-page .gp-support-hero {\r\n    background: linear-gradient(135deg, #1f2a68, #5b20d6);\r\n    color: #fff;\r\n    text-align: center;\r\n    padding: 34px 14px;\r\n  }\r\n\r\n  .gp-support-page .gp-support-hero h1 {\r\n    font-size: 1.9rem;\r\n    margin: 0;\r\n    color: #ffffff !important;\r\n    font-weight: 800;\r\n  }\r\n\r\n  .gp-support-page .gp-support-hero p {\r\n    font-size: 1rem;\r\n    margin: 12px auto 0;\r\n    max-width: 850px;\r\n    opacity: 0.95;\r\n  }\r\n\r\n  .gp-support-page .gp-support-wrap {\r\n    max-width: 920px;\r\n    margin: 28px auto;\r\n    padding: 0 14px;\r\n  }\r\n\r\n  .gp-support-page section {\r\n    background: #fff;\r\n    margin: 22px auto;\r\n    padding: 28px;\r\n    border-radius: 16px;\r\n    box-shadow: 0 4px 14px rgba(0,0,0,0.08);\r\n  }\r\n\r\n  .gp-support-page h2 {\r\n    color: #1f2a68;\r\n    border-left: 6px solid #5b20d6;\r\n    padding-left: 12px;\r\n    font-size: 1.35rem;\r\n    margin-top: 0;\r\n  }\r\n\r\n  .gp-support-page p {\r\n    font-size: 1rem;\r\n    margin: 10px 0;\r\n  }\r\n\r\n  .gp-support-page ul {\r\n    margin: 12px 0;\r\n    padding-left: 22px;\r\n  }\r\n\r\n  .gp-support-page li {\r\n    margin: 6px 0;\r\n  }\r\n\r\n  .gp-support-page a {\r\n    color: #4b19c9;\r\n    text-decoration: none;\r\n    font-weight: bold;\r\n  }\r\n\r\n  .gp-support-page a:hover {\r\n    text-decoration: underline;\r\n  }\r\n\r\n  .gp-support-page .btn-row {\r\n    display: flex;\r\n    flex-wrap: wrap;\r\n    gap: 10px;\r\n    margin-top: 18px;\r\n  }\r\n\r\n  .gp-support-page .btn {\r\n    display: inline-block;\r\n    padding: 10px 20px;\r\n    background: linear-gradient(135deg, #4b19c9, #7b2cff);\r\n    color: #fff !important;\r\n    border-radius: 10px;\r\n    text-decoration: none;\r\n    transition: 0.25s ease;\r\n    font-weight: 700;\r\n  }\r\n\r\n  .gp-support-page .btn:hover {\r\n    opacity: 0.9;\r\n    text-decoration: none;\r\n  }\r\n\r\n  .gp-support-page .btn-secondary {\r\n    background: #f3f0ff;\r\n    color: #4b19c9 !important;\r\n    border: 1px solid #d8ccff;\r\n  }\r\n\r\n  .gp-support-page .note {\r\n    background: #f7f5ff;\r\n    border-left: 5px solid #7b2cff;\r\n    padding: 14px 16px;\r\n    border-radius: 12px;\r\n    margin-top: 16px;\r\n    color: #333;\r\n  }\r\n\r\n  .gp-support-page .status-box {\r\n    display: grid;\r\n    grid-template-columns: repeat(3, 1fr);\r\n    gap: 12px;\r\n    margin-top: 18px;\r\n  }\r\n\r\n  .gp-support-page .status-item {\r\n    background: #f8f8fb;\r\n    border: 1px solid #ececf4;\r\n    border-radius: 12px;\r\n    padding: 14px;\r\n    text-align: center;\r\n  }\r\n\r\n  .gp-support-page .status-item strong {\r\n    display: block;\r\n    color: #1f2a68;\r\n    margin-bottom: 6px;\r\n  }\r\n\r\n  .gp-support-page .gp-support-footer {\r\n    text-align: center;\r\n    padding: 30px 14px;\r\n    font-size: 0.9rem;\r\n    color: #666;\r\n  }\r\n\r\n  @media (max-width: 768px) {\r\n    .gp-support-page .gp-support-hero h1 {\r\n      font-size: 1.45rem;\r\n    }\r\n\r\n    .gp-support-page section {\r\n      padding: 20px;\r\n      margin: 18px auto;\r\n    }\r\n\r\n    .gp-support-page h2 {\r\n      font-size: 1.15rem;\r\n    }\r\n\r\n    .gp-support-page .btn-row {\r\n      flex-direction: column;\r\n    }\r\n\r\n    .gp-support-page .btn {\r\n      text-align: center;\r\n      width: 100%;\r\n      box-sizing: border-box;\r\n    }\r\n\r\n    .gp-support-page .status-box {\r\n      grid-template-columns: 1fr;\r\n    }\r\n  }\r\n<\/style>\r\n\r\n<header class=\"gp-support-hero\">\r\n  <h1>GermanPerman Support Center<\/h1>\r\n  <p>\r\n    For educational questions, technical problems, payment, account login or course activation,\r\n    please use the appropriate support path so your request can be reviewed more quickly.\r\n  <\/p>\r\n<\/header>\r\n\r\n<div class=\"gp-support-wrap\">\r\n\r\n<section>\r\n  <h2>1. Educational support and course-related questions<\/h2>\r\n  <p>\r\n    If your question is related to lesson content, exercises, grammar, pronunciation, educational videos or the learning process,\r\n    it is better to use the forums and educational areas related to your course.\r\n  <\/p>\r\n  <p>\r\n    After purchasing a course, the access rights related to that level or learning package are activated in the student panel.\r\n    In that area you can check the status of your courses, access rights and educational features.\r\n  <\/p>\r\n\r\n  <div class=\"btn-row\">\r\n    <a class=\"btn\" href=\"https:\/\/germanperman.com\/zaban-amooz-dashboard\/\" target=\"_blank\" rel=\"noopener\">Open student panel<\/a>\r\n    <a class=\"btn btn-secondary\" href=\"https:\/\/public.germanperman.com\/\" target=\"_blank\" rel=\"noopener\">GermanPerman public forum<\/a>\r\n  <\/div>\r\n<\/section>\r\n\r\n<section>\r\n  <h2>2. Create a ticket for technical, payment and account problems<\/h2>\r\n  <p>\r\n    For cases such as login problems, payment errors, courses not being activated, app problems, video display problems\r\n    or any technical error, please use the GermanPerman ticket system.\r\n  <\/p>\r\n\r\n  <ul>\r\n    <li>Each request is registered with its own ticket number.<\/li>\r\n    <li>The support reply can be viewed through email and the user account panel.<\/li>\r\n    <li>You can reply in the same ticket and send a file or image.<\/li>\r\n    <li>The ticket status can be tracked in the user account panel.<\/li>\r\n  <\/ul>\r\n\r\n  <div class=\"note\">\r\n    If you are logged into your account, your name and email are automatically taken from your GermanPerman account information so the ticket can be connected to your account more accurately.\r\n  <\/div>\r\n\r\n  <div class=\"btn-row\">\r\n    <a class=\"btn\" href=\"https:\/\/germanperman.com\/\u062a\u0645\u0627\u0633-\u0628\u0627-\u0645\u0627\/\" target=\"_blank\" rel=\"noopener\">Create a new ticket <\/a>\r\n    <a class=\"btn btn-secondary\" href=\"https:\/\/germanperman.com\/my-account-main\/?gpud_tab=tickets\" target=\"_blank\" rel=\"noopener\">View and track tickets<\/a>\r\n  <\/div>\r\n<\/section>\r\n\r\n<section>\r\n  <h2>3. What do ticket statuses mean?<\/h2>\r\n  <p>\r\n    After creating a ticket, the status of your request is shown in the user account panel.\r\n  <\/p>\r\n\r\n  <div class=\"status-box\">\r\n    <div class=\"status-item\">\r\n      <strong>Under review<\/strong>\r\n      <span>Your request has been received and is in the support review queue.<\/span>\r\n    <\/div>\r\n\r\n    <div class=\"status-item\">\r\n      <strong>Answered<\/strong>\r\n      <span>The support team has replied. Please check your email or user account panel.<\/span>\r\n    <\/div>\r\n\r\n    <div class=\"status-item\">\r\n      <strong>Closed<\/strong>\r\n      <span>The ticket has been closed. If needed, you can reply again in the same ticket.<\/span>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<section>\r\n  <h2>4. Live chat for quick and general questions<\/h2>\r\n  <p>\r\n    For short and general questions about courses, registration or initial guidance, you can use the website live chat.\r\n    The chat icon is usually displayed at the bottom of the website pages.\r\n  <\/p>\r\n  <p>\r\n    For important problems such as payment, course activation or technical errors, creating a ticket is the more accurate and trackable option.\r\n  <\/p>\r\n<\/section>\r\n\r\n<section>\r\n  <h2>5. Prepare these items before sending a ticket<\/h2>\r\n  <p>\r\n    For faster review, it is better to enter the following information when sending a ticket:\r\n  <\/p>\r\n\r\n  <ul>\r\n    <li>Exact description of the problem<\/li>\r\n    <li>Name of the related course, package or app<\/li>\r\n    <li>Approximate time when the problem occurred<\/li>\r\n    <li>If available, error image or screenshot<\/li>\r\n    <li>If it is a payment problem, order number or payment information<\/li>\r\n  <\/ul>\r\n\r\n  <div class=\"note\">\r\n    Please do not create several separate tickets for one specific problem. It is better to send later replies in the same previous ticket so the complete problem history is preserved.\r\n  <\/div>\r\n<\/section>\r\n\r\n<\/div>\r\n\r\n<footer class=\"gp-support-footer\">\r\n  <p>\r\n    \u00a9 2026 GermanPerman \u2013 All rights reserved |\r\n    <a href=\"https:\/\/germanperman.com\/shop\/\" target=\"_blank\" rel=\"noopener\">View educational courses<\/a>\r\n  <\/p>\r\n<\/footer>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>GermanPerman Support Center For educational questions, technical problems, payment, account login or course activation, please use the appropriate support path so your request can be reviewed more quickly. 1. Educational support and course-related questions If your question is related to lesson content, exercises, grammar, pronunciation, educational videos or the learning process, it is better to [&hellip;]<\/p>\n","protected":false},"author":1000009,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-30005","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/germanperman.com\/en\/wp-json\/wp\/v2\/pages\/30005","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/germanperman.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/germanperman.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/germanperman.com\/en\/wp-json\/wp\/v2\/users\/1000009"}],"replies":[{"embeddable":true,"href":"https:\/\/germanperman.com\/en\/wp-json\/wp\/v2\/comments?post=30005"}],"version-history":[{"count":2,"href":"https:\/\/germanperman.com\/en\/wp-json\/wp\/v2\/pages\/30005\/revisions"}],"predecessor-version":[{"id":30488,"href":"https:\/\/germanperman.com\/en\/wp-json\/wp\/v2\/pages\/30005\/revisions\/30488"}],"wp:attachment":[{"href":"https:\/\/germanperman.com\/en\/wp-json\/wp\/v2\/media?parent=30005"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}